Siit
The AI service desk: autonomous agents that qualify and resolve internal requests end to end.
By Siit · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- IT teams at growth-stage companies that want an AI service desk running inside Slack and Microsoft Teams
- Internal ops teams (HR, Finance, Facilities, Legal) handling employee requests across departments
- Organisations automating app access provisioning and deprovisioning via Okta, Entra ID, Google Workspace or JumpCloud
- Security-conscious buyers who need per-action approvals, scoped connectors and replayable agent logs
- Companies standardising intake with a service catalog, approvals, SLA tracking and reporting
Ideal size: 200–5,000 employees people · Scale-up with a dedicated IT ops team and a managed identity provider
Not for
- Teams that need a fully on-premises ITSM suite with no Slack or Teams dependency
- Buyers unwilling to let AI agents act in their identity provider, even behind approval gates
- Very small companies without dedicated IT or internal-ops admins to run the workspace
- Organisations that want a general-purpose help desk for external customer support rather than internal requests
Value metrics scorecard
Time-to-Value
About 2 weeks
~14 days to first production value
Total Cost of Ownership
$5,340/yr
Starts at $276 · Per admin seat, billed annually; unlimited requesters and employees at no extra cost
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Essentials $23/admin/mo, Standard $45/admin/mo, Pro $89/admin/mo (billed annually); Custom plan for enterprise
Add-on costs
- None
Company & support
Who is behind Siit, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneEnterprise only
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Essentials includes email and chat support; Standard adds Slack Connect; advanced support, guided setup, dedicated onboarding and a named account manager come with the top tiers. No 24/7 coverage or response SLA is stated.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Siit sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Siit
- Shortcut
- Level
- ChartHop
- Float
- ContractSafe
Add or change companies
Up to 10 companies including Siit. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Siit ships in AI, and what it asks of your ecosystem.
AI features shipped
Assist builds services, workflows and forms from plain-language requests and reads attachments such as form screenshots. Agents run at three autonomy levels (Suggest only, Execute with approval, Auto-execute) with per-action approval gates and replayable prompt/decision/action/approval logs.
Your data & models
- Trains on your data
- Never trains on your data
- Runs on
- OpenAI, Mistral
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Full audit trail
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Siit is an AI service desk for IT and internal operations. It unifies context from HRIS, MDM, identity provider and knowledge base, then runs AI agents inside Slack and Microsoft Teams that qualify, route and resolve requests end to end, with three autonomy levels, per-action approvals and replayable logs. Pricing starts at $23 per admin per month billed annually, with unlimited employees. SOC 2 Type II and GDPR compliant; an MCP server connects Siit to Claude, Cursor and Slackbot.
Frequently asked questions
How does Siit's pricing work?
Siit is priced per admin seat, billed annually: Essentials at $23, Standard at $45 and Pro at $89 per admin per month, plus a Custom enterprise plan. You pay only for the admins who manage and resolve requests; employee headcount is unlimited and never increases the bill. A 14-day free trial gives full feature access, and the vendor states there are no hidden fees, extra modules or surprise add-ons.
How long does it take to get Siit live?
Siit offers a 14-day free trial with full feature access and a guided setup, and it works inside Slack and Microsoft Teams rather than a separate console employees must learn. Teams typically begin handling live requests within the first weeks. Enterprise customers get a dedicated onboarding plan and a named account manager after go-live.
Can we control what the AI agents are allowed to do?
Yes. Agents run at one of three autonomy levels: Suggest only, Execute with approval, and Auto-execute. Third-party actions require approval unless auto-run is explicitly enabled, and each action can be gated individually. Connectors are least-privilege, tokens are rotated, and every answer, decision and external action is logged on the request timeline so a run can be replayed as prompt, decision, action, approval.
Does Siit use our data to train AI models?
No. Siit states that model providers are reached through no-training endpoints where available and are not permitted to use customer content to train their own models. Redaction rules apply to the inputs you choose, and sensitive tokens are excluded from prompts. Model routing follows residency: EU workspaces go to Mistral AI in the EU, US and global workspaces to OpenAI.
Which compliance certifications and data protections does Siit hold?
Siit holds a SOC 2 Type II attestation covering Security, Availability and Confidentiality, available through its trust center, and is subject to GDPR as Siit SAS. Data is encrypted with TLS 1.2/1.3 in transit and AES-256 at rest, hosted on AWS in the eu-west-1 region with logical tenant separation, a web application firewall and DDoS protection.
Which systems does Siit integrate with?
Siit ships native integrations with Slack, Microsoft Teams, Google Workspace, Microsoft Entra ID, Okta, JumpCloud, Jamf, Intune, ServiceNow, Jira Service Management, Zendesk, Confluence and Notion, plus HRIS platforms including Workday, HiBob, Personio and Rippling. The vendor advertises 100+ connectors, an open API for everything else, and an MCP server that exposes Siit to Claude, Cursor and Slackbot.