Starshipit
Shipping and fulfilment automation for eCommerce retailers — orders, couriers, tracking and returns in one dashboard.
By Starshipit · HQ Auckland, New Zealand · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- eCommerce retailers shipping roughly 100–100,000 orders a month who want to automate labels, carrier choice and tracking
- Shopify, Shopify Plus, WooCommerce, BigCommerce and Adobe Commerce merchants needing a native shipping app
- Multi-location, multi-brand and 3PL operations that need one dashboard across warehouses, stores and clients
- Brands that want to use their own negotiated carrier rates with no per-label fees added by the platform
Ideal size: 5–200 people · Growing eCommerce retailer or 3PL with a dedicated fulfilment operation
Not for
- Retailers with no parcel volume, such as pure in-store or service businesses
- Teams looking for a full ERP, POS or accounting suite rather than a shipping and fulfilment layer
- Buyers who require published enterprise security certifications; no security or trust page was among the reviewed sources
- Operations that want a dedicated transport management system for freight-only moves
Value metrics scorecard
Time-to-Value
About 2 weeks with free guided onboarding
~14 days to first production value
Total Cost of Ownership
$3,240/yr
Starts at $540 · Per monthly label-volume tier, billed monthly or annually (annual saves up to 10%); all amounts listed in AUD
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Starter $45/mo up to 100 labels; Starter Plus $126/mo up to 500; Professional $180/mo up to 1,000; Professional Plus $270/mo up to 5,000; Enterprise $495/mo up to 10,000; Enterprise Plus custom
Add-on costs
- Pick and pack app: $100 per month
- Warehouse Management: $299 per month
- Duties and taxes: from $83 per month plus 10% of landed cost, billed annually
- Live Rates at Checkout: $30 per month (included in Enterprise)
- Branded Returns Portal: $20 per month (included in Enterprise)
- Multi-location / Multi-brand: $25 per month per extra account ($25 Starter, up to 2 included in Professional, up to 3 in Enterprise)
- Ops Manager: $10 per child account per month
Company & support
Who is behind Starshipit, and how your team gets help once it is live.
Company
- Founded
- 2014 · 12 yrs in business
- Headquarters
- Auckland, New Zealand
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Unlimited support from a local shipping team reachable by call or email; free onboarding, training and support for every customer regardless of order volume. Enterprise plans add account management.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Starshipit sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Starshipit
- Shippo
- ShipHero
- ShipStation
- Sendcloud
- Skuad
Add or change companies
Up to 10 companies including Starshipit. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Starshipit ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Starshipit connects 100+ eCommerce platforms and carriers so retailers can automate fulfilment end to end: compare courier rates, validate addresses, print labels, show live checkout rates, manage returns and track deliveries from one dashboard. Pricing runs by monthly label volume, from A$45/month for up to 100 labels to custom enterprise plans, and every customer gets a 30-day free trial plus free onboarding. Case studies report 15–50% fulfilment cost reductions and thousands of hours saved. 30,000+ retailers use it.
Frequently asked questions
How much does Starshipit cost and how is it billed?
Plans are priced by monthly label volume, not by user: Starter from $45/month up to 100 labels, Starter Plus $126 up to 500, Professional $180 up to 1,000, Professional Plus $270 up to 5,000 and Enterprise $495 up to 10,000, with custom pricing above that. Monthly or annual billing is available and annual saves up to 10%. Amounts are charged in Australian dollars. Add-ons such as the Pick and Pack app ($100/month), Warehouse Management ($299/month) and duties and taxes are extra.
How long does it take to get live?
Starshipit is a hosted SaaS product with free onboarding for every customer. The team walks new accounts through importing information, connecting sales channels and carriers, and configuring automations, so most retailers are shipping within days of a 30-day free trial that requires no credit card. Optional add-ons such as warehouse management add more setup time.
Which platforms and carriers does it integrate with?
The integrations directory lists 132 results, with native integrations for eCommerce and marketplace platforms including Shopify, Shopify Plus, Adobe Commerce, WooCommerce, BigCommerce, Wix, Squarespace, Amazon, eBay and Etsy, plus ERP, inventory and support systems such as NetSuite, Microsoft Dynamics 365 Business Central, Cin7, Xero, MYOB, Klaviyo and Zendesk. Carrier coverage includes Australia Post, NZ Post, DHL, FedEx, UPS, USPS, Royal Mail, StarTrack, Sendle, Aramex and many regional couriers.
Is there an MCP server for AI agents?
Yes. Starshipit publishes a public MCP endpoint named starshipit-public with a discovery document and three tools — list_pages, read_page and search — that let agents read and search public Starshipit pages as structured markdown instead of crawling HTML. It requires no authentication and is aimed at agent access to public website content.
What support and onboarding is included?
Every customer gets free onboarding, training and support regardless of order volume, delivered by an in-house shipping team that can speak by call or email. Starter, Professional and Enterprise plans all include this. Enterprise plans add account management, unlimited carriers and users, and single sign-on. For retailers shipping more than 10,000 orders a month, custom plans include a dedicated customer growth manager and advanced onboarding.
Does Starshipit suit 3PLs and multi-warehouse operations?
Yes. Multi-location and multi-brand support, plus the Ops Manager add-on, let a business run multiple warehouses, brands or 3PL client accounts from one central dashboard with visibility over orders and fulfilment performance. Warehouse Management adds inventory, barcode scanning and guided picking, and Enterprise allows unlimited carriers, rules and users. Case studies include 3PLs such as Online Distribution and Quantium Solutions.