ASAPP
AI agents and a unified platform for enterprise contact centers
By ASAPP · 4.3/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Large enterprise and Fortune 500 contact centers with high voice and digital volumes
- Contact center leaders under pressure to cut cost per contact while holding CSAT
- Teams that want AI resolution layered onto existing CRM and CCaaS stacks
Ideal size: 200+ contact center agents people · Large enterprise with mature CX operations and data governance
Not for
- SMB or mid-market teams wanting a self-serve, low-cost chatbot
- Buyers who need published list pricing before a sales conversation
- Companies without a dedicated contact center ops or CX analytics function
Value metrics scorecard
Time-to-Value
~2 weeks for phase 1; ~3 weeks to first results
~14 days to first production value
Total Cost of Ownership
On request
Enterprise custom pricing; no published rates on the vendor site
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Enterprise contracts; no published seat tiers
Add-on costs
- None
Company & support
Who is behind ASAPP, and how your team gets help once it is live.
Company
- Founded
- 2015 · 11 yrs in business
- Headquarters
- Not recorded
How you get support
We haven’t recorded support channels for ASAPP yet. Nothing here means unverified — not absent.
Market position
Where ASAPP sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- ASAPP
- ExpenseIn
- PolyAI
- Xeneta
- Kubex
- Kojo
Add or change companies
Up to 10 companies including ASAPP. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What ASAPP ships in AI, and what it asks of your ecosystem.
AI features shipped
All evidence is vendor-stated. Agentic resolution via GenerativeAgent; human-agent assist via AutoCompose and AutoSummary; multi-language intent classification. Governance is described as an AI Transparency Portal, continuous adversarial red teaming under the NIST AI RMF, audit logging and built-in testing, monitoring and governance controls. No source names underlying model providers, whether…
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Basic visibility
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
ASAPP is an enterprise AI platform for large contact centers. Its CXP platform and GenerativeAgent handle customer conversations across voice and digital channels, resolving issues end to end and assisting human agents through auto-compose and auto-summary. Customers including JetBlue, American Airlines, Dish and a leading digital bank report CSAT gains, higher containment and multi-million-dollar annual savings, with first results typically inside three weeks. ASAPP holds SOC 2 Type II, PCI DSS, HITRUST, HIPAA and GDPR-aligned programs and sells enterprise-wide deployments rather than…
Frequently asked questions
How long does it take to see value with ASAPP?
The vendor describes a phased rollout: phase one goes live in roughly two weeks and is aimed at initial call screening, after-hours coverage and high-volume handling. One cited broadband customer reached 45.8% voice containment in its first three weeks, and a digital bank deployed a turnkey virtual agent across Android, iOS and web in four months. Full workflow automation is a later, higher-effort phase.
What does ASAPP cost?
ASAPP does not publish list pricing or seat tiers on its website; commercial terms are handled through a demo and enterprise sales process. The vendor publishes business outcomes rather than fees, such as $9.8M and $10.3M in annual savings reported by customers. Budget for a contact center platform engagement rather than a per-seat SaaS subscription.
Does ASAPP replace our human agents?
ASAPP positions the platform as human plus AI collaboration rather than replacement. GenerativeAgent handles automated resolution while human-in-the-loop controls let agents take over, and agent-assist features such as auto-compose and auto-summary reduce after-call work. Cited customers describe higher containment alongside better agent experience and first contact resolution.
What does ASAPP integrate with?
ASAPP states that CXP works with your CRM, CCaaS and other core systems so you can build on existing investments without ripping and replacing, and it connects channels, systems and customer interactions in one platform. Its Trust Center lists AWS as infrastructure and an AWS Advanced Technology Partner relationship. Specific named CRM or CCaaS connectors are not enumerated on the pages provided.
Is ASAPP suitable for regulated or security-sensitive buyers?
The Trust Center states independent audits and SOC 2 Type II and PCI DSS certifications, plus HITRUST certification, HIPAA and GDPR alignment and CCPA coverage. It also describes audit logging, MFA, role-based access control, SSO enforcement, data isolation and continuous adversarial AI red teaming governed under the NIST AI Risk Management Framework. Reports are available under NDA.