Builder Prime
Contractor CRM that unifies leads, estimating, production, payments and reporting in one platform.
By Builder Prime · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Home improvement contractors (roofing, windows, fencing, bath remodeling, coatings) with an in-house sales team
- Contractor businesses that want to replace several tools with one CRM covering lead-to-payment
- Residential or commercial contractors between 1 and 200 users, per the vendor's own pricing FAQ
- Multi-branch or franchise operators needing separate pipelines, reporting and access
- Teams that want automated lead follow-up plus two-way SMS and email marketing in one place
Ideal size: 1–200 users people · Growing contractor with a dedicated sales team and office admin
Not for
- Businesses outside home improvement or residential contracting
- Very small operators wanting a free or sub-$100/month CRM, since a $300/month platform fee applies
- Companies looking only for a standalone estimating or invoicing tool
- Commercial general contractors needing BIM, submittals or heavy project-management depth
Value metrics scorecard
Time-to-Value
About 1 month
~30 days to first production value
Total Cost of Ownership
$11,400/yr
Starts at $4,320 · Platform fee $300/mo plus $60 per core user/mo and $10 per field user/mo; monthly or annual billing (annual saves up to 17%)
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No fixed minimum; vendor's default quote shows 3 core users; Enterprise tier for 50+ users
Add-on costs
- Multi-Location: $25 per core user/month
- Bolt Insights AI analytics: $25 per core user/month, $150/month minimum
- SMS Messaging: $200/month base plus $0.03 per message
- Bolt CSR AI customer service rep: announced as coming soon, price not published
Company & support
Who is behind Builder Prime, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Pricing page states the platform fee covers support and product updates; Enterprise plans are listed with a dedicated CSM and SLAs. No support hours or response-time commitment is published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Builder Prime sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Builder Prime
- Roofr
- MarketSharp
- Aurora Solar
- Workiz
- BigTime
Add or change companies
Up to 10 companies including Builder Prime. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Builder Prime ships in AI, and what it asks of your ecosystem.
AI features shipped
Bolt Insights is a paid AI analytics add-on: users ask questions in plain English and get instant charts, dashboards and surfaced trends. Bolt CSR, an AI customer-service rep that answers and books appointments, is listed as coming soon. No model provider, key model or AI audit-logging detail is stated on the pages reviewed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Paid add-on
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Builder Prime is an all-in-one contractor CRM for home improvement businesses, covering lead tracking, SMS and email automation, estimating and digital contracts, job costing, production scheduling, GPS time cards, invoicing and payments. Pricing starts with a $300/month platform fee plus $60 per core user and $10 per field user, with optional Multi-Location, SMS and Bolt Insights AI analytics add-ons. QuickBooks, CompanyCam, Gmail, Outlook and Zapier integrations keep data in sync, and vendor customers report faster lead response and higher close rates.
Frequently asked questions
What does Builder Prime actually cost per year?
Pricing is a $300/month platform fee plus $60/month per core user (office, admin, sales) and $10/month per field user (mobile crews). The vendor's default quote of three core users comes to $480/month, or about $5,760/year before the annual discount of up to 17%. Add-ons are optional: Multi-Location, SMS messaging, and Bolt Insights AI analytics.
How long does it take to get Builder Prime live?
The vendor publishes no fixed onboarding timeline. Customer testimonials describe training as quick and the software as easy to learn, and several customers report active use within two to three months of starting. A one-month assumption for first production value is reasonable, but confirm implementation scope and timing with the vendor.
Which systems does Builder Prime integrate with?
The integrations page lists QuickBooks, CompanyCam, Gmail, Google Calendar, Outlook, Zapier, RingCentral, AirCall, Hover, Eagleview, GreenSky, Wisetack, Paradigm Vendo, FeneVision and lead sources such as Angi, HomeAdvisor, Modernize, Porch and CraftJack. Additional apps can be connected through Zapier, an OpenAPI and webhooks.
Is the AI analytics included in the plan price?
No. Bolt Insights, the AI analytics product that lets users ask questions in plain English and get instant charts, is a paid add-on at $25 per core user per month with a $150/month minimum. A second AI product, Bolt CSR, is announced as coming soon with no published price.
What size contractor is Builder Prime right for?
The vendor states it suits residential or commercial contractors between 1 and 200 users, with an Enterprise tier for 50+ users, multi-location operations and franchise networks. Below that, the $300/month platform fee is the main cost driver to weigh against a lighter CRM.
Can we cancel or change plans?
Plans are month-to-month by default; annual and 12-month commitments run for the signed term. The vendor says customers can pause, downgrade or cancel with no penalties beyond the committed term, and that SMS overages are never auto-charged without confirmation.