Chatbase
AI agents that resolve customer support, sales, and product questions across chat, email, voice, and Slack, 24/7.
By Chatbase · 4.8/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Support and CX teams with high ticket volume across chat, email, and voice
- E-commerce and retail brands that want order, returns, and shipping questions answered instantly
- SMB and mid-market teams that need an agent live in days without engineering help
- Companies that want to keep Zendesk, Salesforce, or HubSpot and put an AI agent in front
Ideal size: 10–500 people · Mid-market or scale-up with a live support inbox and self-serve customer traffic
Not for
- Buyers who need a self-hosted or on-premises deployment of the AI stack
- Organisations with no digital support channel or meaningful customer conversation volume
- Enterprises requiring FedRAMP authorisation or government-specific certifications
- Teams that need deep bespoke development beyond the no-code agent builder
Value metrics scorecard
Time-to-Value
Live in days; build takes ~10 minutes
~1 days to first production value
Total Cost of Ownership
$1,800/yr
Starts at $0 · Per-workspace subscription tiers billed monthly or yearly (20% off yearly); usage metered by monthly message credits
Implementation Friction
1/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free 1 member; Hobby 2; Standard 3; Pro 5; Enterprise custom
Add-on costs
- Auto-recharge message credits: $40 per 1,000 credits
- Extra agents: $25 per AI agent per month
- Remove 'Powered by Chatbase' branding: $99 per month
Company & support
Who is behind Chatbase, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Custom SLAs on the Enterprise plan
Enterprise adds priority support, a success manager (CSM) and SLAs; public product documentation and guides are available to all users.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Chatbase sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Chatbase
- Accelevents
- Crisp
- Scribe
- Paperform
- Aircall
Add or change companies
Up to 10 companies including Chatbase. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Chatbase ships in AI, and what it asks of your ecosystem.
AI features shipped
Agents follow plain-language procedures and call actions to resolve requests end to end; Backstage is an AI operations centre for managing the agent conversationally, with scheduled or on-demand agent audits. Buyers choose the model per agent from a model picker.
Your data & models
- Trains on your data
- Never trains on your data
- Runs on
- OpenAI, Anthropic, Google, Mistral, Open-weight models
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Not supported
- Model key
- Vendor's key
- AI usage audit
- Basic visibility
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Chatbase is a no-code builder for AI customer-experience agents that answer support, sales, and product questions across chat, email, voice, WhatsApp, and Slack. Agents train on your documents, help centre, and past tickets, follow plain-language procedures, call actions against tools like Stripe, Shopify, Zendesk, and Salesforce, and escalate to people when needed. Plans start free; Pro is $500/month and Enterprise adds SSO, audit logs and a success manager. The vendor reports SOC 2 Type II and GDPR compliance and says customer data is not used to train models.
Frequently asked questions
How long does it take to get an agent live?
Chatbase's documentation says building and deploying an agent takes about 10 minutes, and published customer stories describe going live in 48 hours to a week. There is no implementation project or systems integrator required for the standard product, and the build-test-deploy-optimise loop is done in the product. Connecting actions, external systems or telephony adds time, but the vendor positions this as a self-serve, non-technical setup.
What does Chatbase cost for a mid-market team?
Published plans are Free ($0), Hobby ($40/month), Standard ($150/month) and Pro ($500/month), with 20% off yearly billing and custom Enterprise pricing. Each tier bundles a monthly allowance of message credits (700 on Hobby, 4,000 on Standard, 15,000 on Pro) and workspace seats (2, 3 and 5). Extra credits cost $40 per 1,000, additional agents $25 per month, and removing Chatbase branding $99 per month.
Is our data used to train AI models?
Chatbase's privacy statement says it does not use customer data to train AI models and uses retrieval-augmented generation to answer from your own sources instead. It separately states that data obtained through Google Workspace APIs is not used to develop, improve or train generalised AI or ML models. Data is encrypted at rest and in transit, and personal data processed on a customer's behalf is deleted within 30 days of a written deletion request or contract termination.
Which systems can the agent connect to?
Native integrations cover helpdesk and ticketing (Zendesk, Intercom, Freshdesk, Gorgias, Zoho Desk, Help Scout), CRM (Salesforce, HubSpot), messaging (WhatsApp, Messenger, Instagram, Slack, email), voice (Twilio, SIP trunks, Genesys), commerce (Shopify, Adobe Commerce), payments (Stripe), knowledge sources (Notion, past tickets) and scheduling (Calendly, Cal.com), plus Zapier, Make, WordPress and Webflow. REST and webhooks cover anything else.
Can we choose which AI model runs our agent?
Yes. The agent builder includes a model picker, and the pricing page lists advanced models from OpenAI, Anthropic, Gemini, DeepSeek, Meta, MoonshotAI, Mistral and Z.ai as a feature of paid plans, with limited model access on the Free tier. Model choice is set per agent, so teams can trade cost against reasoning quality. Heavier models can consume more message credits per response.
What compliance and security assurances does Chatbase offer?
The security page states GDPR compliance and SOC 2 Type II, with encryption of customer data at rest and in transit, user roles, rate limiting and a domain allowlist. The Enterprise plan adds SSO, custom roles and permissions, audit logs, white-labelling, SLAs and a HIPAA-eligible option. There is no published evidence of ISO 27001, FedRAMP or ISO 42001, so buyers with those mandates should plan additional due diligence.