Detrack
Delivery management software for live driver tracking, electronic proof of delivery and automated customer notifications.
By Detrack · HQ Singapore, Singapore · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Businesses running their own delivery fleet: couriers, 3PLs, freight and distribution
- Retail, e-commerce and wholesale teams that need proof of delivery plus live customer tracking
- Trade-supply and field-service operations dispatching vans to customer sites
- Teams that want to pay per driver rather than per office seat
- Operations replacing paper run sheets and 'where is my order' calls
Ideal size: 5–100 drivers people · Small to mid-market fleet with an existing dispatch process
Not for
- Companies that outsource all deliveries to carriers and only need a tracking aggregator
- Buyers needing deep warehouse or transport management functionality beyond last-mile delivery
- Highly regulated buyers who require publicly documented compliance certifications
- Enterprises that need on-premise or self-hosted deployment
Value metrics scorecard
Time-to-Value
Under a day for most teams
~1 days to first production value
Total Cost of Ownership
$3,480/yr
Starts at $348 · Per driver, per month; unlimited web users and unlimited jobs; monthly or annual billing (annual saves 10%)
Implementation Friction
1/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No seat tiers — priced per driver; unlimited dispatcher, admin and manager web users on every plan
Add-on costs
- SMS, WhatsApp and email message costs are paid directly to your chosen provider at their standard rates (typically $0.01–0.05 per message); no Detrack markup
- Enterprise custom pricing with dedicated account manager, onboarding and integration support
Company & support
Who is behind Detrack, and how your team gets help once it is live.
Company
- Founded
- 2013 · 13 yrs in business
- Headquarters
- Singapore, Singapore
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Typically under 2 minutes; vendor reports 99% of support queries answered in under 2 mins
Support team available 24 hours a day, 5 days a week. Live chat included during the 14-day trial and for integration troubleshooting, plus a self-serve help centre. Enterprise adds a dedicated account manager, dedicated onboarding and integration support.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Detrack sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Detrack
- ezeep
- Sortly
- Shiftbase
- Findmyshift
- Glide
Add or change companies
Up to 10 companies including Detrack. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Detrack ships in AI, and what it asks of your ecosystem.
AI features shipped
The beta Detrack MCP server (Advanced plan) connects live job, driver and operations data to AI tools such as Claude and Microsoft Copilot so users can ask plain-English questions; the help centre lists it as 'Detrack MCP server (AI)'. No other AI features are documented on the pages reviewed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Anthropic, OpenAI
- AI pricing
- Paid add-on
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Detrack is delivery management software for businesses that run their own fleet. It combines driver-app electronic proof of delivery, live tracking, automated SMS/WhatsApp/email customer notifications and route optimisation, priced per driver with unlimited web users and unlimited jobs. There are 15+ native integrations plus a free REST API and webhooks, and a beta MCP server for AI tooling on the Advanced plan. Most teams go live in a day, and the 14-day trial needs no credit card.
Frequently asked questions
How is Detrack priced and what does a typical fleet pay?
Detrack charges a flat rate per driver per month, not per user: Pro is $29 per driver per month and Advanced $39, with unlimited web users, unlimited jobs and no per-job fees. Annual billing saves 10% and pricing is offered in USD, SGD, AUD and NZD. The vendor's own savings calculator shows 10 drivers on Pro at $290 per month, about $3,480 per year. Enterprise fleets can request custom pricing.
How quickly can we go live?
The vendor states most teams are up and running in a day. There is no hardware to buy and nothing to install beyond the driver app on drivers' existing phones; jobs can be imported from a CSV or spreadsheet and assigned straight away. Native integrations authorise in 5–10 minutes, and the vendor says most migrations from another delivery platform complete in 1–3 days.
Does Detrack integrate with our ERP and e-commerce systems?
Yes. Detrack advertises more than 15 native integrations, including Shopify, WooCommerce, Xero, QuickBooks and MYOB, with Detrack Connect middleware and no integration fees. It also offers a free REST API with webhooks, and the vendor FAQ states the open API supports ERP integration with SAP, Oracle NetSuite, Microsoft Dynamics, Sage and Odoo through custom development.
What AI capability does Detrack offer?
A beta MCP server, listed on the Advanced plan, connects live Detrack data to AI tools such as Claude and Microsoft Copilot so staff can ask plain-English questions about jobs, drivers and operations, scoped to their own groups and zones. Because it is an Advanced-plan item, it effectively sits on a higher tier. No other AI features are documented on the vendor pages reviewed.
What support is included and what are the response times?
Support runs 24 hours a day, 5 days a week, with the vendor reporting that 99% of support queries are answered in under two minutes. Live chat is available during the 14-day trial and for integration troubleshooting, backed by a self-serve help centre. Enterprise plans add a dedicated account manager, dedicated onboarding and dedicated integration support.
Is Detrack certified for SOC 2, ISO 27001 or HIPAA?
Not evidenced on the pages reviewed. Detrack states that data is stored securely and searchable for up to five years, but no vendor security or trust page in the sources publishes SOC 2, ISO 27001, HIPAA, FedRAMP or ISO 42001 attestations. The privacy policy notes that third-party AI integrations and the models they rely on are governed by those providers' own privacy practices.