BuildOps
Mission control for commercial contractors: connect projects, service and financials in one AI-native platform.
By BuildOps · HQ Los Angeles, US · 4.4/5 verified-buyer score
Positioning guardrails
Best for
- Commercial trade contractors (HVAC/mechanical, electrical, plumbing, fire & life safety, refrigeration) running service and projects in one system
- Mid-market to enterprise shops needing asset-level data and bidirectional ERP sync with Sage, Viewpoint, NetSuite or QuickBooks
- Contractors consolidating a stack of disconnected tools - customers replace 2.6 tools on average
- Operations that want AI embedded in dispatch, field documentation and risk flagging rather than bolted on
Ideal size: 100-1,000+ employees people · Mid-market to enterprise commercial contractor running both service and projects
Not for
- Residential-only contractors - the platform is built exclusively for commercial work
- Very small shops that want published self-serve pricing, a free tier or instant online sign-up
- Buyers who need a lightweight single-purpose tool rather than an end-to-end operations platform
- Teams unwilling to go through a scoped demo and custom proposal before pricing is known
Value metrics scorecard
Time-to-Value
~1-3 months with guided onboarding
~60 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Custom quote scoped to field and office user count, trades, modules and required ERP integrations; no published list price or free tier.
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No public tiers. Priced on field and office users; subcontractors are managed in BuildOps without their own licences.
Add-on costs
- None
Company & support
Who is behind BuildOps, and how your team gets help once it is live.
Company
- Founded
- 2018 · 8 yrs in business
- Headquarters
- Los Angeles, US
How you get support
We haven’t recorded support channels for BuildOps yet. Nothing here means unverified — not absent.
Market position
Where BuildOps sits relative to every other solution in the database. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Typical annual cost × Time-to-value
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What BuildOps ships in AI, and what it asks of your ecosystem.
AI features shipped
OpsAI is described as built into BuildOps workflows: it recaps the day, flags risks and gives each role a next step. The vendor names Smart Dispatch and Smart Recap, which turns field notes into customer-ready documentation, and says OpsAI launched in 2025. No source states whose model is used, whether customers can bring their own key, or how AI actions are logged or exported.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How BuildOps speaks to each vertical it serves — same data, sector lens.
ConstructionWin bids, run sites, keep projects on margin.
Best for in Construction
- Commercial HVAC/mechanical, electrical, plumbing, fire & life safety, and refrigeration contractors
- Shops running both service/maintenance agreements and capital projects
- Multi-trade contractors with complex asset hierarchies and sub-units
- Finance teams wanting daily job costing and bidirectional ERP sync
Not for
- Residential-only service contractors - the platform is commercial-only
- Small single-trade shops looking for cheap self-serve software
- Contractors with no field workforce or dispatch operation
BuildOps is purpose-built for commercial trade contracting rather than adapted from residential tools. Coverage spans service and maintenance (asset management, preventative maintenance, scheduling and dispatch, work order closeout), project delivery (submittals, RFIs, change orders, daily reports, job costing) and back-office finance, with accounting integrations to Viewpoint Vista and Spectrum, Sage Intacct, NetSuite and QuickBooks. The vendor cites customer results including receivables cut from 120 to 30 days, faster invoicing and tighter job costing. A commercial-only data model matters most to multi-trade shops managing sub-units and complex assets.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
BuildOps is an AI-native operations platform for commercial contractors, connecting service, projects, field execution and financials in one system. Founded in 2018 in Los Angeles and used by 1,500+ North American contractors, it covers dispatching, quoting, invoicing, job costing, procurement and CRM, plus OpsAI for daily recaps and risk flagging. Pricing is custom-quoted on user count and modules, implementation is included, and ERPs sync bidirectionally with Sage, Viewpoint, NetSuite and QuickBooks.
Frequently asked questions
How much does BuildOps cost?
BuildOps does not publish list prices. Pricing is scoped to the number of field and office users, the trades you run, the modules you need and the back-office integrations you depend on. The vendor states there are no hidden platform fees, subcontractors do not need their own licences, and most contractors start with a demo so the plan can be scoped. Expect a custom quote rather than a published rate card.
How long does implementation take and is there a setup fee?
BuildOps says implementation and onboarding are included with every plan, so there is no separately quoted mandatory setup fee. Its implementation team configures the platform to your workflows. The vendor also describes discovery within one business day and a configured demo in the first one or two conversations, but it does not publish a standard go-live timeline, so confirm the schedule for your trades and ERP during scoping.
Which accounting and ERP systems does BuildOps integrate with?
The vendor lists integrations with Viewpoint Vista, Viewpoint Spectrum, Sage Intacct, NetSuite and QuickBooks. These sync job costs, invoices, purchase orders and customer data between BuildOps and your back office, avoiding double entry. BuildOps describes its accounting handshakes as bidirectional and treats your accounting system as the source of truth, which matters if you run month-end close on the ERP.
What AI does BuildOps actually ship?
OpsAI is described as built into BuildOps workflows rather than added on. The vendor names Smart Dispatch, which it says cut technician travel time in half, and Smart Recap, which turns field notes into customer-ready documentation. BuildOps also says OpsAI recaps the day, flags risks and gives each role a next step. No source states which model provider is used or whether customers can supply their own key.
Can BuildOps handle both service work and projects?
Yes. BuildOps offers plans for contractors running service, projects, or both. A service-only plan is scoped to dispatching, maintenance agreements, quoting and invoicing; adding projects brings submittals, RFIs, change orders, daily reports and job costing. You can start with one and add the other as the business grows.
Is BuildOps a fit for a small residential contractor?
Generally no. BuildOps states it was built from day one for multi-trade commercial service and construction and is commercial-only, not a residential tool stretched to fit. It targets mid-market to enterprise shops with field and office users, and it has no free tier or self-serve sign-up, so small residential contractors usually find the scoping and implementation process heavier than they need.