BuildOps
Mission control for commercial contractors: projects, service and financials in one AI-native platform.
By BuildOps · HQ Los Angeles, US · 4.4/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Commercial mechanical, electrical, plumbing, refrigeration and fire & life safety contractors
- Multi-trade shops that run service and project work from one system
- Mid-market to enterprise contractors replacing spreadsheets and point tools
- Contractors with an ERP back office that want bidirectional job-cost and invoice sync
Ideal size: 50+ field and office users people · Multi-trade commercial contractor with ERP-backed finance
Not for
- Residential-only HVAC, plumbing or electrical contractors
- Firms that want a published price list and self-serve, credit-card signup
- Heavy-civil or infrastructure GCs needing BIM, takeoff or CPM scheduling
- Shops with no field service or maintenance-agreement work
Value metrics scorecard
Time-to-Value
About 2–4 months
~90 days to first production value
Total Cost of Ownership
On request
Custom quote, scoped to your trades and the number of field and office users; no published list price. Subcontractors do not require licenses.
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Priced per field and office user; subcontractors are managed without their own licenses.
Add-on costs
- None
Company & support
Who is behind BuildOps, and how your team gets help once it is live.
Company
- Founded
- 2018 · 8 yrs in business
- Headquarters
- Los Angeles, US
How you get support
We haven’t recorded support channels for BuildOps yet. Nothing here means unverified — not absent.
Market position
Where BuildOps sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- BuildOps
- ServiceTitan
- Command Alkon
- Mooncard
- FieldPulse
- CargoWise
Add or change companies
Up to 10 companies including BuildOps. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What BuildOps ships in AI, and what it asks of your ecosystem.
AI features shipped
OpsAI is built into BuildOps rather than bolted on: it recaps the day, flags risks and gives each role a next step, with Smart Dispatch for technician routing and Smart Recap turning field notes into customer-ready documentation. Sources do not name the underlying models, whether customers may supply their own keys, or how AI is billed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
BuildOps is an AI-native platform for commercial contractors, unifying service management, project management, field execution, financials and sales/CRM in one system. Over 1,500 North American contractors run on it, replacing an average of 2.6 tools. OpsAI adds in-workflow help such as Smart Dispatch and Smart Recap, plus risk flagging. Pricing is a custom quote scoped to field and office users, with implementation included; ERP integrations cover Sage Intacct, Viewpoint, NetSuite and QuickBooks.
Frequently asked questions
How much does BuildOps cost?
BuildOps does not publish a list price. The vendor says pricing is tailored to each contractor and built around the number of people who need it, the trades you run, and the back-office tools you depend on, with no hidden platform fees. Subcontractors are managed in BuildOps but do not require their own licenses. Expect a quote process: discovery within one business day, a configured demo, then a custom proposal. Budget for a mid-market to enterprise contract rather than a per-seat list price you can compare online.
What does implementation involve, and are there setup fees?
The pricing FAQ states that implementation and onboarding support are included with every plan, and that the implementation team configures the platform to your workflows. No separate mandatory implementation fee is published, so treat this as included until your proposal says otherwise. Because the vendor scopes modules and ERP integrations per customer, plan on a guided rollout with your own staff time committed, and confirm the scope of included onboarding in writing before signing.
Which accounting and ERP systems does BuildOps integrate with?
The pricing page lists Viewpoint Vista, Viewpoint Spectrum, Sage Intacct, NetSuite and QuickBooks. These integrations sync job costs, invoices, purchase orders and customer data between BuildOps and your back office, and the company describes its accounting handshakes as bidirectional, treating your accounting system as the source of truth. If you run an ERP outside that list, raise it early in the demo, since back-office integration depth is a common constraint in this category.
Does BuildOps use AI, and how is it licensed?
BuildOps launched OpsAI in 2025 and describes it as built into the platform rather than bolted on: it recaps the day, flags risks, and gives each role a next step, with Smart Dispatch for technician routing and Smart Recap converting field notes into customer-ready documentation. The vendor pages reviewed do not state which model providers are used, whether customers can bring their own model key, how AI usage is logged, or whether AI carries an extra charge, so confirm those points in the proposal.
Is BuildOps a fit for a residential contractor?
No. BuildOps states it was built from day one for the complexity of multi-trade service and commercial construction, and describes competitors as residential tools retrofitted for commercial work. Its data model is built for sub-units and complex commercial assets rather than home addresses, and its published trade pages cover mechanical, electrical, plumbing, fire & life safety and refrigeration. Residential-only shops should evaluate residential-first field service platforms instead.
What compliance certifications does BuildOps hold?
The company news on the about page says BuildOps completed its SOC 2 Type II audit. No dedicated trust, security or compliance page was available in the sources reviewed, so no other certifications such as ISO 27001, HIPAA, FedRAMP or ISO 42001 can be confirmed. Ask the vendor for the current SOC 2 report and a security questionnaire response as part of due diligence.