Onfleet
Last mile delivery software for dispatch, route optimization and real-time tracking.
By Onfleet · HQ San Francisco, US · 4.7/5 verified-buyer score
Positioning guardrails
Best for
- Delivery-led businesses running their own drivers, courier partners, or both
- Grocery, retail, pharmacy and prepared-food fleets needing live ETAs and proof of delivery
- Operations that want AI route optimization and auto-dispatch on top of an open API
- Teams needing chain-of-custody scanning such as barcode and ID/age verification
Ideal size: 20–500 people · Scaling delivery operation with 2,500+ tasks per month
Not for
- Companies with no delivery or field-dispatch operation
- Teams wanting a free tier: plans start at $619/month after a 14-day trial
- Buyers needing published BYO-model or AI governance controls
- Teams wanting one all-in price with unlimited delivery tasks
Value metrics scorecard
Time-to-Value
About 2–4 weeks
~30 days to first production value
Total Cost of Ownership
$16,188/yr
Starts at $7,428 · Task-volume tiers billed monthly with unlimited users. Launch from $619/mo (2,500 tasks), Scale from $1,349/mo (5,000 tasks), Enterprise from $3,099/mo (10,000+ tasks). 14-day free trial.
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited users on all plans; you pay for completed pickup/delivery tasks, not seats.
Add-on costs
- Courier Suite add-on from $299/mo for couriers and carriers
- SMS and voice telephony billed monthly per usage segment
- Additional regulated-industry telephony surcharges may apply
Company & support
Who is behind Onfleet, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- San Francisco, US
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Launch plan lists email and scheduled phone support; [email protected] for the support team; ticket/contact-support form; role-based help centre plus product updates and system status. Enterprise adds premium onboarding, implementation and support.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Onfleet sits relative to every other solution in the database. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Typical annual cost × Time-to-value
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Onfleet ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor describes AI route optimization trained on 400M+ deliveries, AI auto-dispatch that weaves on-demand orders into live routes, AI delay prediction with proactive customer alerts, and a 24/7 AI support assistant. No source states model hosting, BYOK or AI audit logging.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How Onfleet speaks to each vertical it serves — same data, sector lens.
Logistics & Field ServicesMove more, dispatch faster, idle less.
Best for in Logistics & Field Services
- 3PLs and courier firms running mixed own-fleet and partner networks
- Route optimization across 150+ Onfleet Connect courier partners
- Ops teams needing live GPS tracking and unified cross-fleet analytics
Not for
- Freight, LTL or long-haul trucking with no last-mile leg
- Warehouse-only operations that never dispatch a driver
Onfleet is built for last-mile dispatch: real-time GPS visibility, AI route optimization, auto-dispatch, proof of delivery and hybrid fleet assignment when some routes go to partners. Courier Suite adds client-facing order entry, rate cards and invoicing for carriers. Pricing scales with completed task volume rather than seats, so adding dispatchers or drivers does not raise the licence cost.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Medical, lab and specimen delivery needing chain of custody
- Pharmacy delivery with ID/age verification and barcode scanning
- Teams needing timestamped proof of delivery at every handoff
Not for
- Clinical, EHR or patient-record workflows — Onfleet covers delivery only
- Buyers who require an evidenced HIPAA BAA — none is claimed on the pages reviewed
Onfleet markets purpose-built medical, lab and pharmacy solutions: barcode scans, timestamps and confirmation at every pickup and drop-off create a documented chain of custody across internal drivers and courier partners. Pharmacy flows can verify IDs, scan barcodes and capture signatures. The vendor pages reviewed claim enterprise-grade security and privacy compliance but do not name specific certifications, so regulated buyers should request attestations directly.
Retail & CommerceSell everywhere, stock nothing twice.
Best for in Retail & Commerce
- Grocery, beverage and general retail chains running their own fleets
- E-commerce brands wanting branded tracking and automated notifications
- Retailers scaling capacity up or down with courier partner networks
Not for
- Store-only retailers with no delivery or pickup operation
- Teams wanting a low-cost entry point: plans start at $619/month
Retail is a core Onfleet vertical, with customers including Kroger, Total Wine & More and Urbanstems. Shoppers get branded tracking pages, AI delay alerts, accurate ETAs and automated notifications, while operations get unified analytics across owned fleets and delivery partners. Meal kit, prepared food and beverage use cases are called out explicitly, with delay alerts aimed at preventing spoiled orders or lost subscriptions.
Restaurants & Food ServiceThinner margins demand tighter control.
Best for in Restaurants & Food Service
- Prepared-food, meal-kit and beverage delivery operations
- Brands that need delay alerts before a late order spoils or churns
- Operators wanting customer tracking pages and two-way driver chat
Not for
- Dine-in, reservations or table management — out of scope
- Single-location operators without repeat delivery volume
Onfleet targets prepared meals, food and beverage delivery alongside larger retail fleets. The value proposition for food operators is timing: real-time driver tracking, AI-predicted delays surfaced to dispatchers before windows are missed, and automated notifications that keep customers informed without inbound calls. Two-way chat between customers and drivers helps resolve address or handoff issues. Dispatch, routing and proof of delivery are covered; front-of-house restaurant systems are not.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Onfleet is a San Francisco-based last-mile delivery platform for dispatch, route optimization and real-time tracking. It orchestrates own-fleet and outsourced courier operations in one place, with AI route optimization trained on 400M+ deliveries, auto-dispatch, predictive ETAs, branded customer tracking and barcode/ID proof of delivery. Pricing is task-volume based with unlimited users, from $619/month for 2,500 tasks, with a 14-day free trial.
Frequently asked questions
What does Onfleet cost and how is it billed?
Plans are priced by completed task volume with unlimited users: Launch from $619/month (2,500 tasks), Scale from $1,349/month (5,000 tasks) and Enterprise from $3,099/month (10,000+ tasks). A task is a pickup or delivery counted only when it reaches Completed. SMS and voice telephony are billed separately at published segment rates, and the Courier Suite add-on for couriers and carriers starts at $299/month.
How long does it take to get Onfleet into production?
Onfleet offers ready-to-use integrations, an open API with webhooks and a 14-day unrestricted free trial. Guided onboarding is included from the Scale plan, and Enterprise adds premium onboarding, implementation and support. Plan on roughly two to four weeks to first production value, depending on how much order-system integration you need.
Can Onfleet handle deliveries run by third-party couriers?
Yes. Onfleet supports hybrid fleets: your own drivers, delivery partners, or both in one view. Onfleet Connect provides access to 150+ vetted courier partners across delivery specialities, letting you scale capacity without hiring, and unified analytics compare on-time and failure rates by provider.
What security and compliance certifications does Onfleet hold?
The vendor pages reviewed state 'Enterprise-Grade Security and Privacy Compliance' and link to data and privacy documentation, but no SOC 2, ISO 27001, GDPR, HIPAA or FedRAMP certification is explicitly claimed on those pages. Buyers in regulated verticals should request current attestations and contract terms directly from Onfleet before signing.
Does Onfleet offer an API, and is there an MCP server?
Onfleet documents an open API, webhooks, API wrappers and an open-source repository for developers, so custom integrations are well supported. No Model Context Protocol (MCP) server is mentioned anywhere in the sources reviewed.