SevenRooms
Restaurant reservations, CRM and marketing platform that helps venues fill more seats and bring guests back automatically.
By SevenRooms (a DoorDash company) · HQ New York City, US · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Restaurants, from single venues to multi-location groups, that take reservations and want to own their guest data
- Hospitality operators such as hotels, venues and clubs running bookings, events and repeat-visit marketing
- Operators consolidating several reservation systems into one CRM-connected reservations and marketing stack
Ideal size: 10–500 people · Restaurant or hospitality group already taking bookings at scale
Not for
- Counter-service or delivery-only concepts with no reservation, waitlist or guest-marketing motion
- Non-hospitality businesses looking for a general-purpose CRM or marketing automation suite
- Buyers who need published list pricing — SevenRooms sells through a quote-based process
Value metrics scorecard
Time-to-Value
About 2–4 weeks
~30 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based subscription across three packages (Starter, Growth, Premium); add-ons include Email Marketing, Event Management, Voice AI and Text Marketing.
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Priced per venue rather than per seat; packages are Starter, Growth and Premium.
Add-on costs
- Email Marketing — priced separately, no public cost
- Event Management — priced separately, no public cost
- Voice AI — priced separately, no public cost
- WhatsApp / Text Marketing — priced separately, no public cost
- API & Integrations — priced separately, no public cost
- Group Portal — priced separately, no public cost
Company & support
Who is behind SevenRooms, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- New York City, US
How you get support
We haven’t recorded support channels for SevenRooms yet. Nothing here means unverified — not absent.
Market position
Where SevenRooms sits relative to every other solution in the database. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Implementation friction × Verified buyer score
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What SevenRooms ships in AI, and what it asks of your ecosystem.
AI features shipped
The homepage describes Voice AI, which answers every guest call and books reservations with responses tailored to each venue and caller, and AI Table Management, which optimizes turns in real time. No source reviewed states which model provider is used, or whether AI activity is logged or exportable.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How SevenRooms speaks to each vertical it serves — same data, sector lens.
Restaurants & Food ServiceThinner margins demand tighter control.
Best for in Restaurants & Food Service
- Full-service restaurants taking reservations, waitlists and private events
- Multi-location groups needing one guest database and cross-venue reporting
- Operators shifting bookings direct to cut third-party commission fees
Not for
- Counter-service or delivery-only concepts with no reservation book
- Venues that do not want to run email/SMS marketing from the same system
SevenRooms is purpose-built for restaurants: branded reservations and waitlist management, table management, reputation management, guest CRM and automated email/SMS marketing, plus optional Email Marketing, Event Management, Voice AI and Text Marketing modules. Customer evidence on the vendor site spans single sites to Michelin-starred and multi-venue groups such as Nobu London, Ethan Stowell Restaurants and Brotzeit, citing commission-fee savings, higher covers and email-generated revenue. Pricing is quote-based rather than published.
Hospitality & TravelFill rooms, keep guests coming back.
Best for in Hospitality & Travel
- Hotels, resorts and venues running restaurant, bar and event bookings
- Operators wanting one guest profile across multiple outlets
- Groups needing cross-venue booking visibility and reporting
Not for
- Hotel room-booking or property management needs — this is an F&B and guest-experience platform
- Leisure businesses with no reservation or guest-data motion
Wikipedia describes SevenRooms as a cloud-based data platform used by restaurants, hotels and other venues to take reservations, manage bookings and collect guest information. The vendor markets to hospitality operators and multi-venue groups, with a Group Portal add-on for bookings, user management and advanced group reporting. Best fit is food-and-beverage-led hospitality where reservations, guest profiles and repeat-visit marketing matter; it is not a substitute for a hotel property management system.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
SevenRooms is a cloud reservations, table management, guest CRM and marketing platform for restaurants and hospitality venues, used by more than 15,000 restaurants worldwide and part of DoorDash. It centralises guest data from every booking and turns it into automated email and SMS campaigns, personalised upsells and event revenue, with AI table management and Voice AI handling call-in reservations. Pricing is quote-based across Starter, Growth and Premium packages.
Frequently asked questions
How does SevenRooms pricing work?
SevenRooms publishes three packages — Starter, Growth and Premium — and sells several capabilities (Email Marketing, Event Management, Voice AI, WhatsApp/Text Marketing, API & Integrations, Group Portal) as add-ons. No list prices appear on the pricing page, so commercial terms come from a quote requested through the vendor.
How long does it take to get started with SevenRooms?
SevenRooms lists setup time as a pricing-page FAQ topic but does not publish a timeline on the pages reviewed. Onboarding covers reservations and waitlist, table management, guest profiles and integrations, so treat the vendor's own quote and plan as the source of truth and budget configuration time before go-live.
What integrations does SevenRooms support?
The vendor advertises 100+ hospitality integrations and a flexible API, offered as an add-on. Reservations are captured from the venue's own site plus marketplace and social channels including DoorDash Reservations, Deliveroo Reservations, Google, Instagram and Yelp, with no cover fees on DoorDash and Deliveroo marketplace users.
What AI capabilities does SevenRooms offer?
Its homepage describes Voice AI, which answers every guest call and books reservations with responses tailored to each venue and caller, and AI Table Management, which optimizes table turns in real time alongside smart seating, pacing controls and cover forecasting. The underlying model provider and any AI activity logging are not documented in the pages reviewed.
Who is SevenRooms built for?
Restaurants and hospitality venues that take bookings, from local favourites to Michelin-starred and multi-venue groups, plus hotels and other venues that want guest data in one place. Evaluations start with a demo and a conversation with a specialist rather than a self-serve signup.