Shipday
AI delivery management software for local delivery, dispatch, and customer tracking
By Shipday · 4.7/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Restaurants, pizzerias and QSR brands running their own delivery drivers
- Multi-location restaurant and retail groups needing one dispatch and reporting view
- Local courier and last-mile delivery fleets with route planning needs
- E-commerce and grocery merchants dispatching local orders from Shopify, WooCommerce or Wix
- Operators who want branded live tracking and automated Google review requests
Ideal size: 5–500 people · Single or multi-location operator moving off manual dispatch
Not for
- Businesses with no local delivery operation at all
- Long-haul freight, brokerage or customs-heavy logistics
- Enterprises looking for a full ERP, WMS or POS suite
Value metrics scorecard
Time-to-Value
Days, self-serve free signup
~7 days to first production value
Total Cost of Ownership
$4,188/yr
Starts at $0 · Free tier; paid plans billed monthly from $19 to $349, with included order volume plus per-order overage ($0.04–$0.25); Enterprise from $2,499/month
Implementation Friction
1/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free: 1 dispatch account; Professional: 5 staff; Branded Premium/Elite: 15 staff; Business AI and Enterprise: unlimited
Add-on costs
- Extra orders beyond the included volume: $0.10–$0.25 per order ($0.04 on Professional Lite)
- Branded tracking, branded driver app and review collection require Branded Premium or above
- Enterprise tier from $2,499/month adds multi-location billing, full AI Agents and SLAs
Company & support
Who is behind Shipday, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhonePaid plans
- EmailPaid plans
- Live chatPlan not stated
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Enterprise plan lists uptime and priority support SLAs (no specific time published)
Homepage markets a '24/7 Support Partner' and 24/7 chat starts at Branded Premium; Branded Elite lists 24/7 chat and email. The sales/support line 1-650-550-2975 is published as 9am–6pm PST Monday–Saturday.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Shipday sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Shipday
- Starshipit
- Shippo
- Upper Route Planner
- Mercury
- Routific
Add or change companies
Up to 10 companies including Shipday. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Shipday ships in AI, and what it asks of your ecosystem.
AI features shipped
Pricing page lists 'AI powered customer chat' and 'AI Agents': selected AI Agents from Branded Elite ($99/mo) and the full AI Agent suite on Business AI ($349/mo). The MCP connector adds read-only assistant access to delivery data. No source describes model choice, training-data use or AI audit logging.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Paid add-on
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Shipday is AI delivery management software for restaurants, pizzerias, retail, e-commerce and local courier fleets. It automates dispatch and route planning, gives customers live SMS tracking, collects Google reviews and recovers eligible refunds on third-party deliveries. Plans run from a free tier (300 orders/month) to $349/month Business AI and $2,499/month Enterprise, with 100+ integrations including Shopify, Toast, Square, Uber and DoorDash Drive. Support includes email, phone, and 24/7 chat on higher tiers.
Frequently asked questions
How does Shipday pricing work and what does the free plan include?
The Basic plan is free: up to 300 orders per month, 10 driver accounts, 1 dispatch account, driver and admin apps, real-time tracking, proof of delivery and basic reporting. Paid plans start at $19/month (Professional Lite) and run to $39, $79, $99 and $349/month, each including 300 orders (1,000 on Business AI) with per-order overage of $0.04 to $0.25. Enterprise pricing starts at $2,499/month for multi-location billing, the full AI Agents suite and SLAs.
Can Shipday manage both our own drivers and third-party delivery services?
Yes. Orders can be auto-assigned to your own drivers or to delivery partners. The integration catalogue includes Uber, DoorDash Drive, Relay and Lyft for commission-free delivery, and the pricing page lists 'Access to third-party delivery services (US, Canada and Australia)' plus refund support for failed third-party deliveries on the Elite tier and above.
What AI capabilities are included, and on which plans?
The pricing page lists AI-powered customer chat and AI Agents: Branded Elite ($99/month) includes access to selected AI Agents, and Business AI ($349/month) includes the full AI Agent suite along with advanced reporting, geo-fencing and custom integration support. Enterprise includes AI Agents at every location. Shipday also publishes an MCP connector that lets AI assistants read order, driver and earnings data.
How long does implementation take and is there a mandatory implementation fee?
There is no mandatory implementation fee. You can start free without a credit card and add your team before paying, and the integration catalogue is filled with ready-to-use connectors for Shopify, WooCommerce, Toast, Square, Lightspeed and others. Onboarding support is included as standard or preferred on paid plans, with custom onboarding, a dedicated onboarding specialist or an implementation team on higher tiers.
Does Shipday support MCP so we can query delivery data from an AI assistant?
Yes. Shipday publishes an official MCP (Model Context Protocol) connector: run 'claude mcp add --transport http Shipday https://api.shipday.com/v2/mcp' and authorize with a one-time OAuth flow that can be revoked anytime. It gives read-only access to completed and deleted order reports, the driver directory and driver earnings. Claude and Claude Code are supported today, with ChatGPT and Cursor marked coming soon.